Terms and Conditions - June 2017


Our offers are aimed at private individuals and professionals for their daily 24/7 journeys in Rennes, Brittany, France and abroad, a reservation in advance on site or an immediate reservation by phone is compulsory for one Transfer or making available.


For all reservations, the customer must provide us with all necessary information for their support, Name and First name, email, departure address, destination address, number of passengers and the number of luggage.
The online booking must be made at least 6h before departure and 45mn before departure for an immediate reservation by phone. The immediate booking by phone is possible from 07:00 until 23:00 - 7/7.
A booking voucher with the estimate will be sent to you by email or sms for the confirmation of your reservation request.


Chauffeurs d'exception is able to track aircraft arrivals or trains, this in order to stall at the actual arrival. However, Chauffeurs d'Exception reserves the right to charge the customer in case of delay and waiting for these 2 cases:


- 40mn of free waiting for a technical problem or delay of aircraft taken on take-off, beyond delays of 40mn, Chauffeurs d'Exception reserves the right to contact the customer and then charge at a rate of 20 Euros every 20mn for Waiting, unless the customer manifests for a cancellation within the free hour.

- 45mn of free waiting for a problem due to the delivery of the luggage or other incident which happened after the landing, beyond 45 mn a rate of 20 Euros is applied every 20mn of waiting.


- 40mn of free waiting for a technical problem or delay of train at the start, beyond 40mn delay, Chauffeurs d'Exception reserves the right to contact the customer then charge at a rate of 20 Euros every 20mn waiting , Unless the client manifests for a cancellation within the free hour.

- 20mn free waiting for a problem due to the delivery of luggage or other incident occurred after the arrival of the train, beyond 20 mn a rate of 20 Euros is applied every 20mn waiting.

- Any non-manifestation (phone call or sms) of the customer to the place of the said appointment, after 1 hour of waiting, was canceled simply of his request with a deduction of the package of the race c That is to say 100%.


You can estimate but also book your trips on book a car or by simple request at +33
Our rates are in Euros.
- The payment can be done remotely by a Paypal link or in the car CB or Cash.

-   For business customers, the payment can be made by differing from 15 days to 1 month by transfer, however any invoice not paid within 30 days of its receipt automatically entails the application of penalties of an amount equal to one one and a half times the legal interest rate.

-  If the route includes a portion of paid motorway, Chauffeurs d'Exception reserves the right to add the cost of the toll in the price inclusive of tax.


Chauffeurs d'Exception is committed to driving customers to their destination in serenity, comfort and respecting the rules of the road. Any delay by Chauffeurs d'exception related to unforeseen traffic difficulties does not entitle customers to compensation.


The customer has the right to cancel 6 hours before the performance.
In case of cancellation of the client within 6 hours before the scheduled appointment, the journey will be invoiced in full.


- In the event of a dispute arising under the judicial authority against Chauffeurs d'exception, any legal action may be brought only before the competent court on which its registered office is located, Rennes - Bretagne (35)


The customer acknowledges having read, during his reservation, the general conditions of sale. The acceptance of a quotation by the customer and the confirmation of his order imply full adherence to these general terms and conditions

Serene travel with chauffeurs d'exception Rennes VTC in Brittany

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Rennes Private Driver — Chauffeured services

Tél. +33 (0)6 02 15 48 34

Immeuble 3 soleils
20 rue d'Isly
35000 Rennes, France



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